Shipping policy
Thank you for shopping with Arteflame.
Freight Deliveries (Curbside Only)
All freight shipments (including all Arteflame grills) are delivered curbside. If you have special delivery needs, please communicate them directly to the carrier once your tracking details are issued. Arteflame’s freight service does notinclude placement, setup, or in-home delivery.
Receiver must be present to accept freight delivery.
Order Processing & Transit Times
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Processing time: Online drop ship orders are processed for shipping every Wednesday. Processing time is separate from transit time and also applies to expedited shipping selections.
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Transit estimates:
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Standard (parcel): 3–5 business days
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Freight: 5–7 business days (the freight forwarder will contact you to schedule delivery)
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Weekends & holidays: Freight orders do not ship or deliver on weekends or holidays unless special arrangements are made.
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Delays: If we anticipate a significant delay, we will notify you by email or phone.
Required Delivery Inspection (Freight)
Every freight shipment is insured, but insurance requires that you inspect the shipment before signing the delivery receipt.
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Inspect all boxes/pallets thoroughly for damage (external and internal) before signing.
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Note any damage (even minor) on the delivery receipt before you sign.
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Photograph all visible damage and packaging.
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Keep all packaging materials.
Signing without noting damage transfers liability and may bar recovery for undiscovered damages. Do not assume contents are undamaged simply because cartons look intact.
Important: All damages must be reported within 48 hours of delivery.
Shipment Confirmation & Tracking
You will receive a Shipment Confirmation Email when your order ships, including tracking information. Tracking typically becomes active within 24 hours.
Shipping Charges & Refused Shipments
If shipping was included (“free”) or discounted (flat rate) at purchase, the actual shipping cost (or the difference for flat-rate shipments) will be deducted from any refund on returned items.
Any refused shipment or order canceled after shipment will be refunded minus all shipping charges. For full return terms, please see our Returns & Exchanges policy.
Damages, Loss, and Claims
Arteflame is not liable for products damaged or lost in transit. If your order arrives damaged or is lost:
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Freight: Follow the inspection steps above and ensure damage is noted on the carrier’s receipt.
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All shipments: Contact the carrier to initiate a claim and notify us within 48 hours so we can assist.
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Preserve all packaging and damaged items until the claim is resolved.
Customs, Duties & Taxes (International)
For international orders, all tariffs, duties, taxes, and import fees are the customer’s responsibility. Rates and availability may vary by country and are subject to change.
Questions
We’re here to help. Contact info@arteflame.com with any shipping questions or for assistance coordinating your delivery.