Arteflame warrants its products against manufacturing defects for three (3) years from the date of purchase by the original customer. The warranty covers private (non-commercial) use and is non-transferable. To make a claim, request a return authorization from info@arteflame.com and return the item to the Arteflame factory.
Arteflame warranty at a glance
| Length | 3 years from the date of purchase |
| Covers | Manufacturing defects in products made by Arteflame |
| Who is covered | The original customer |
| Use | Private (non-commercial) use only; commercial use voids the warranty |
| Transferable | No |
| Shipping for claims | Shipping to and from Arteflame is paid by the customer |
| Items made by other brands | Covered by the original manufacturer's warranty |
| Contact | info@arteflame.com |
What is not covered?
- Products used commercially. Commercial use voids the warranty.
- Products bought second-hand. The warranty stays with the original customer and cannot be transferred.
- Shipping costs to and from Arteflame.
- Items not manufactured by Arteflame. These carry the original manufacturer's (OEM) warranty.
How do I make a warranty claim?
- Email info@arteflame.com to request a Return Merchandise Authorization (RMA). Include your order number if you have it.
- Follow the return instructions you receive, and mark the RMA number clearly on the outside of the box.
- Ship the item to the Arteflame factory. Shipping to and from Arteflame is the customer's responsibility.
What if my order arrives damaged or defective?
We will replace any item that is defective or damaged due to manufacturing or handling, at our discretion. Email info@arteflame.com for exchange instructions.
Warranty vs. returns
The warranty is separate from returns. New, unused, unassembled items in their original, unopened packaging can be returned within 14 days of purchase with an RMA. Sale, discounted and coupon purchases are final sale. See the full refund policy for all return, refund and warranty terms.