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Returns & Exchanges

Any item can be returned within 14 days of purchase within these guidelines; New, unused, unassembled, and resalable items in their original unopened packaging are eligible for a refund less shipping costs. We can not accept any returns that have been used. When a returned item is not in its original condition, damaged, or missing parts, only partial refunds can be granted. We retain the right to charge a 20% refinishing fee on any returned item.

All returns/exchanges require a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the box. The cost to ship the product back to Arteflame will be paid by the customer. (Unless we made an error). In cases when there is a product exchange, the cost for shipping on any new product(s) is paid by the customer.

Shipping charges

Any products returned where shipping was included, “free” or discounted (Flat Rate) during purchase, the shipping cost will be deducted from the return refund or in the case of discounted (flat rate), the difference in shipping cost will be deducted from the return refund.  Any refused shipment or any cancelled orders that have already been shipped will be refunded minus the shipping charges.

If you need to return an item, email info@arteflame.com for your RMA number. After 14 days, Return Merchandise Authorization numbers will not be issued and returns will be accepted on a case by case basis and may be subject to a restocking fee.

Not sure if you got the right part?

We do our best to accurately list model numbers, parts and their correct dimensions. However, many times part numbers will change while model numbers remain the same. Feel free to ask us for help. If you are confident that your part will not work, we do offer returns and exchanges. Please read through the requirements to see if your return is eligible for a refund.

Please contact info@arteflame.com for return instructions.

Refunds

Refunds are automatically applied to your credit card or original method of payment. Shipping and Handling fees are non-refundable on all orders unless of course it is our mistake. Any orders that use a coupon or coupon code are final.

Exchanges

We will replace any item that somehow is defective or damaged due to our manufacturing or handling process at our discretion. If you need to exchange an item, send us an email at info@arteflame.com for exchange instructions.

Warranty Statement

Arteflame guarantees all its products against manufacturing defects for a period of three years from the date of purchase by the original customer. This warranty is applicable exclusively to private use and does not extend to commercial use. Any usage of our products in a commercial setting will result in the warranty being voided.

The warranty is non-transferable and applies solely to the original purchaser. To initiate a warranty claim, all items must be returned to the Arteflame factory following the provided instructions and obtaining a return authorization. Shipping to Arteflame and the return of items to the customer are not covered by the warranty and are the sole responsibility of the customer.

You are responsible for shipping your return item. Shipping costs are non-refundable. On all items where shipping was prepaid or included, the original shipping cost will be deducted from your refund. Any shipping cost incurred by Arteflame will be deducted from your refund.

Any items not manufactured by Arteflame will carry the OEM warranty.

Canceling An Order

Orders can be cancelled, however only until they are shipped.

Refused Shipments

If you refuse your merchandise or fail to accept delivery of an item you will be charged for return shipping charges as well as a 20% restocking fee.

NOTE: You should consider using a trackable shipping service or purchasing shipping insurance.