- customer service
- V shape riser
I love the way this flattop fits the Big Green Egg and sears meats so well. What I don't like is how difficult it is to keep clean and properly seasoned. The product corrodes easily if left on the egg when not cooking!
New V shape riser fir BGE griddle insert
I highly recommend the new V shape riser for the BGE insert. It provides a much more stable griddle to cook on. I was going to weld the original riser. Then i saw the new V shape riser which i had purchased. With the new V design it holds to the griddle securely for easy installation and the griddle no longer wobbles. I highly recommend this new design.
New BGE insert riser is a big improvement over original
Recently I was on Arteflame website and noticed the BGE insert riser had been changed. The original design was not very functional. It was easy for the flat metal riser to twist out of position and the slot cut to attach to the insert was to wide leaving a lose fit. The result was it was easy for the riser to become unattached from the insert and fall to the bottom of your BGE. The new riser is angle iron so it is much more stable and the slot is now a snug fit over the edge of the insert. I contacted customer support about this change and they offered to send me the new design at no charge if I paid the freight. That is good customer service.